Support Policy – Harmonic Mart

Last updated: November 2025

At Harmonic Mart, customer satisfaction is our highest priority.
Our Support Policy ensures that every customer and seller receives quick, transparent, and reliable assistance throughout their shopping or selling journey.

1. Our Support Commitment

We strive to deliver:

• Prompt and helpful responses to all customer queries.

• Fair and transparent resolution of issues related to orders, payments, and products.

• 100% data privacy and professionalism in every interaction.

2. Support Hours

Our dedicated support team is available:
? Monday – Saturday: 10:00 AM to 7:00 PM
? Sunday & Public Holidays: Closed

Any query raised outside support hours will be attended to on the next working day.

3. How to Reach Us

You can contact the Harmonic Mart Support Team through any of the following channels:

• Email: care@harmonicmart.com

• Phone/WhatsApp: +91-7877677777

• Website Contact Form: Available on harmonicmart.com/contact

• Registered Office: Harmonic Mart Pvt. Ltd., India

4. Order & Product Support

We provide assistance for:

• Order status and tracking information

• Payment confirmation and invoice queries

• Product-related issues such as wrong or defective items

• Return, refund, or replacement requests (as per our Return Policy)

5. Payment & Refund Support

Our support team ensures:

• Timely payment confirmation after successful transaction

• Secure processing of refunds within the mentioned timelines

• Resolution of any payment gateway or UPI-related disputes

6. Seller Support (for Registered Sellers)

For sellers registered on Harmonic Mart Seller Platform, support includes:

• Account onboarding and KYC verification

• Listing and catalog management assistance

• Payment settlements and commission queries

• Performance and rating improvements

• Policy clarification and compliance help

? Seller Support: care@harmonicmart.com (optional – if you want, I can add it officially)

⚙️ 7. Escalation Matrix

If your concern is not resolved within the standard timeframe, you can escalate it:

Level 1: Customer Support (care@harmonicmart.com)
Level 2: Senior Support Executive (within 48 hours)
Level 3: Grievance Officer (only for unresolved cases, response in 5–7 working days)

Harmonic Mart is committed to fair and customer-first resolutions at every level.

8. Privacy of Support Communication

All communication between users and Harmonic Mart (via email, phone, or chat) is kept strictly confidential and used only for service improvement or legal compliance purposes.

9. Policy Updates

Harmonic Mart reserves the right to update this Support Policy at any time.
Any significant changes will be communicated via email or posted on this page.

10. Contact Us

For any assistance or feedback:
care@harmonicmart.com
+91-7877677777
Support Hours: Monday–Saturday, 10 AM – 7 PM