Return & Refund Policy – Harmonic Mart

Last updated: November 2025

At Harmonic Mart, we aim to ensure complete satisfaction for every purchase made on our platform.
If you are not entirely satisfied with your order, our Return & Refund Policy outlines the conditions and process for returning or replacing your item.

1. Eligibility for Returns

You may request a return or replacement if:

• You received a damaged, defective, or wrong product.

• The item differs from the description or image shown on our website.

• You received a product with missing parts or accessories.

⚠️ Note:
Certain products are not eligible for return due to hygiene or safety reasons (e.g., personal care items, cosmetics, food, health supplements, undergarments, or customized items).

2. Return Request Timeline

• Returns must be raised within 7 days of delivery.

• Requests made after 7 days may not be accepted unless exceptional circumstances apply.

• For defective electronics or appliances, warranty claims must be made directly with the manufacturer (if applicable).

3. Return Process

1. Contact our support team at care@harmonicmart.com or call +91-7877677777.

2. Provide your Order ID, reason for return, and product images (if applicable).

3. Our support team will review and confirm your eligibility.

4. A pickup will be arranged within 2–4 business days after approval.

Please ensure the product is unused, has all original packaging, tags, and invoices.

4. Refund & Replacement

Once your return is received and inspected:

• Refunds will be processed to your original payment method within 5–7 business days.

• Replacements (if available) will be dispatched immediately after quality verification.

• In case of COD orders, refunds will be initiated via bank transfer or UPI.

5. Return Shipping

• For seller/quality issues, Harmonic Mart will bear the shipping charges.

• For buyer-initiated returns (e.g., changed mind, wrong size/color ordered), shipping costs will be deducted from the refund.

⚖️ 6. Cancellations

• Orders can be cancelled before dispatch only.

• Once shipped, cancellation is not possible — you may apply for a return instead.

7. Refund Exceptions

Refunds will not be issued if:

• The product has been used, altered, or damaged after delivery.

• Original packaging or accessories are missing.

• Return request is made after the eligible period.

8. Contact Us

For any issues related to returns, refunds, or exchanges, please contact:
care@harmonicmart.com
+91-7877677777
Support Hours: Monday–Saturday, 10 AM – 7 PM